Dear Mike,

Unfortunatly, Safran has just announced the end of those readers.for Fébruary 2017, last pieces will be delivered until August 2017
They have been replace by the much more performant Sigma Series.
I suggest you have a look at those latest biometric reader on our website.
https://www.biotime-technology.com/en/biometric-readers/morphoaccess-sigma-lite-series/

However, regarding maintenance and assistance:
– Repair services (on a return basis) and spares or replacement parts for hardware will be available for a period of 2 years from the last delivery date. Safran will provide spares and replacement parts in accordance with our Return Merchandise Authorization (RMA) process.
– Firmware releases will be available only for bugs having a significant impact on product functionalities and for a period of 1 year from the last delivery date.
– Access to Morpho’s Hotline through your distributot will be available for a period of 2 years from the last delivery date for hardware and Firmware.

So you still have time if you need to replace or maintain one of you readers.

If you need any assistance, please feel free to contact our support—> support@biotime-technology.com

Best regards,

Biotime – Support Team

Hi Mike,
Here are the details for Safran Identity & Security maintenance programs regarding former / old devices, the MA220 is no longer supported. I Suggest you to upgrade to a new version with the Sigma Series range.

MorphoAccess 100 (MA100) 1:500 people – No more support, need to upgrade with MorphoAcccess Sigma Lite Series
MorphoAccess 110 (MA110) – No more support, need to upgrade with MorphoAcccess Sigma Lite Series
MorphoAccess 120 (MA120) – No more support, need to upgrade with MorphoAcccess Sigma Lite Series
MorphoAccess 120 Pro (MA120) Pro 1:1 Mifare + Desfire, 1:500 people – No more support, need to upgrade with MorphoAcccess Sigma Lite Series

MorphoAccess 500 (MA500) – Yes, still supported until October 31st, 2018
MorphoAccess 520 (MA520) – Yes, still supported until October 31st, 2018
MorphoAccess 521 (MA521) – Yes, still supported
Outdoor MorphoAccess 520 (OMA520) – Yes, still supported
Outdoor MorphoAccess 521 (OMA521) – Yes, still supported

MorphoAccess 200 MA200 1 :800 people – No more support
Outdoor MorphoAccess 200 OMA200 Outdoor model 1:800 – No more support
MorphoAccess 220 MA220 1:1 Mifare card reader – No more support
Outdoor MorphoAccess 200 OMA220 Outdoor model – No more support
MorphoAccess 220 MA220 PRO – No more support
Outdoor MorphoAccess 220 OMA220 PRO – No more support

MorphoAccess 300 MA300 1:16 x 3000 people – No more support
Outdoor MorphoAccess 300 OMA300 Outdoor model 1:16 x 3000 – No more support
MorphoAccess 320 MA320 PRO – No more support
MorphoAccess 300 MA300 functions + Mifare reader – No more support
Outdoor MorphoAccess 320 OMA320 PRO – No more support
Outdoor model of MA320 PRO – No more support

MorphoAccess 221 MA221 PRO – No more support
MorphoAccess 220 MA220 + fake finger detection – No more support
Outdoor MorphoAccess 221 OMA221 PRO – No more support
Outdoor MorphoAccess 220 OMA220 + fake finger detection – No more support

For any support, please feel free to email us at support@biotime-technology.com or call at 009 82 82 97 97

Biotime Technical Support